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Highlanderstore Aftercare

Warranty & Support

Every Highlanderstore gaming PC is built with care. Our 12-month limited hardware warranty provides additional support for eligible manufacturing defects and hardware faults under normal use.

  • 12-Month Limited Hardware Warranty
  • Hardware Fault Diagnosis
  • Dedicated Customer Support
A black gaming PC tower with coloured lighting

What's Covered

  • Manufacturing defects affecting covered hardware within 12 months of purchase.
  • Eligible hardware faults arising during normal use.
  • Diagnosis and repair of covered faults in accordance with the limited warranty terms.

Highlanderstore may request diagnostic information or inspect the system before confirming coverage.

What's Not Covered Under Our Limited Warranty

  • Unauthorised or incorrectly performed DIY repairs.
  • Incorrectly reseating components.
  • Incorrectly removing or refitting CPU coolers.
  • Improper application or removal of thermal paste.
  • Incorrect BIOS changes or resets.
  • Software changes that cause instability.
  • Physical damage, misuse, drops or liquid exposure.
  • Software corruption, viruses or operating-system issues not caused by a covered hardware defect.
  • Incorrect installation of additional components.
  • Damage caused by overclocking, undervolting or inappropriate BIOS modifications.
  • Normal wear and tear or consumable items, where applicable.

Simply opening a PC, installing an upgrade, changing BIOS settings or attempting a repair does not automatically remove the limited warranty or your statutory rights.

Where an alteration or attempted repair causes the fault or damage, that resulting issue may be excluded from the limited warranty.

Any decision to decline warranty coverage is based on the applicable warranty terms and the circumstances of the fault.

Having a Problem? Contact Us First.

If your PC develops a fault, please contact Highlanderstore before attempting repairs or adjustments. Our team can help diagnose the issue and advise on the safest next steps.

  • Remote support

    Guidance to help identify and troubleshoot problems.

  • Phone guidance

    Speak with us about your hardware concerns.

  • Diagnostic assistance

    We can advise on appropriate checks and whether inspection is required.

Contact support

Warranty Claim Process

  1. 01

    Contact us

    Email highlanderstore2@gmail.com and include:

    • Your order number
    • A description of the fault
    • Photos or videos where available
  2. 02

    Initial diagnosis

    We will review the information and may provide troubleshooting guidance.

  3. 03

    Inspection

    Where necessary, we may request that the PC or affected component be returned for inspection.

  4. 04

    Resolution

    Where a fault is confirmed as covered by our limited warranty, we will arrange an appropriate repair or replacement.

    Any refund, repair or replacement rights under UK consumer law remain unaffected.

Returning a System for Inspection

Please contact Highlanderstore before returning any PC or component so we can provide appropriate return instructions.

  • Customers should package returned systems securely.
  • Tracked and insured delivery is recommended.
  • Responsibility for return costs depends on the nature of the claim and applicable consumer rights.
  • Where goods do not conform to the contract and statutory remedies apply, Highlanderstore will meet its legal obligations regarding reasonable return costs.

Limited Warranty Terms

  • Highlanderstore's additional 12-month limited hardware warranty applies to the original purchaser.
  • The additional commercial warranty is non-transferable unless otherwise agreed.
  • Coverage is limited to eligible hardware defects under normal use.
  • Damage caused by misuse, unauthorised alterations or incorrectly performed repairs may be excluded where relevant.
  • Software configuration, malware and customer data loss are not covered by the limited hardware warranty, unless an applicable legal obligation requires otherwise.

Your Consumer Rights Are Protected

Our 12-month limited hardware warranty is provided in addition to your statutory rights. Nothing in this policy limits or excludes rights available under the Consumer Rights Act 2015 or other applicable UK consumer protection law.

Your statutory rights may continue beyond the duration of our additional limited warranty.

We're here to help

Need Warranty Support?

Experiencing an issue with your Highlanderstore PC? Get in touch and we'll help you understand the next steps.

Email

highlanderstore2@gmail.com

General enquiries

contact@highlanderstore.co.uk

Telephone

07734 458350 Start a warranty claim