Shipping policy

Thank you for shopping with Highlanderstore. This Shipping Policy describes how and when your items will be dispatched, how delivery works, and what to expect for both PC parts and custom-built systems.





1. Order Processing Times




PC Parts



  • All in-stock parts are normally processed and dispatched within 1–3 working days.
  • Orders placed after 3pm may be processed the next working day.
  • Orders placed on weekends or bank holidays will be processed on the next working day.




Custom PC Builds



Due to assembly, optimisation, and testing:


  • Standard build time: 3–10 working days.
  • High-end or specialised builds may require additional time.
  • Every PC undergoes:
    • Hardware assembly
    • Thermal and stability testing
    • BIOS configuration
    • Windows installation (when purchased)



We will notify you if extra time is required.





2. Shipping Methods



We use trusted UK couriers including:


  • Royal Mail
  • DPD
  • DHL
  • Evri (lightweight, non-fragile items only)
  • Private insured courier (for full PC systems where required)



The courier used depends on item weight, insurance requirements, and destination.





3. Delivery Times



Once dispatched, typical UK delivery times are:


  • 1–3 working days for most items
  • Large packages or PC systems: 2–5 working days
  • Remote regions (e.g. Highlands, Islands): may require additional time



Delivery times are estimates and not guaranteed.





4. Shipping Fees



Shipping fees are calculated at checkout based on weight, courier, and order value.


  • Orders over £100 may qualify for free UK delivery, unless oversized or fragile.
  • Custom PCs may include additional insurance or reinforced packaging charges.






5. Tracking Information



Once your order has shipped:


  • You will receive a tracking number by email.
  • Tracking may take up to 24 hours to activate depending on courier scans.



If you do not receive tracking, please contact us at highlanderstore2@gmail.com.





6. Failed Delivery Attempts



If a courier attempts delivery but no one is available:


  • They may attempt again.
  • They may leave the parcel in a safe place or take it to a collection point.
  • If the parcel is returned to us due to failed delivery or incorrect address, the customer is responsible for any redelivery charges.






7. Damaged Deliveries



All items are securely packaged.

However, if your parcel arrives damaged:


You must notify us within 48 hours of delivery with:


  • Photos of the box
  • Photos of damage
  • Photos of labels
  • Photos of internal packaging



We cannot process claims submitted outside this timeframe because couriers reject late claims.





8. Lost Parcels



If your order does not arrive within 7 working days of dispatch:


  • Contact us immediately so we can investigate with the courier.
  • Lost parcel claims may take 5–10 working days depending on the courier.



We cannot replace or refund until the courier confirms loss or authorises a claim.





9. Shipping for Returns



For returns approved under our Return & Refund Policy:


  • Customers are responsible for return postage costs unless the item is confirmed faulty.
  • We strongly recommend using a tracked, insured courier.
  • Highlanderstore is not responsible for returns lost in transit.






10. International Shipping



At this time, Highlanderstore only ships within the United Kingdom.


International shipping may be added in the future.





11. Incorrect Address Information



If incorrect or incomplete address information is provided:


  • We cannot stop or redirect parcels once shipped.
  • Refunds cannot be issued for items delivered to the wrong address supplied by the customer.
  • Redelivery costs due to incorrect addresses are the customer’s responsibility.






12. Custom PC Packaging and Responsibility



All custom PCs are shipped with:


  • Reinforced internal padding
  • Original component boxes inside the shipment (where available)
  • Fragile insured courier service (where required)



You must remove internal packaging (if included) before use.

Damage caused by powering on the PC without removing transit packaging is not covered under warranty.





13. Contact Information



For shipping questions, updates, or tracking issues, contact:


Email: highlanderstore2@gmail.com

Website: highlanderstore.co.uk